How long has mouseFX been in business?
mouseFX began trading on April 1st, 2000. Our products and services have steadily evolved since then.
Where is the Data Centre based?
The data centre is based in New Jersey, US. You can find more information from our data centre page.
Once I order, how long before my account is set up?
You will have your welcome email within 24 hours. Usually much faster.
If I'm not happy with the service you provide can I have my money back?
It is our goal to ensure the happiness of all our customers. However, to provide you with peace of mind, we offer a "No Questions Asked" 15 day money back guarantee.
How long does it take for support questions to be answered?
All emails are answered within 24 hours. However, it is usually much faster often within minutes.
Do you provide Windows Based hosting?
No. Due to the extra stability, flexibility and reliability of Linux we only offer Linux hosting.
Where can I find the cPanel instructions?
You will find the instructions and live demo to cPanel here.
How do I manage email accounts for my domain?
With CPanel you can manage all aspects of your domain including set up email accounts, auto responders, email forwards etc.
Did you say there is a free domain in my package?
Every account can get its own YOURNAME.mouseFX.com domain name to use while hosted with mouseFX. This domain will only work on our system and is not transferable.
How can I see how much space my account is using?
You can view both space and bandwidth usage in your cPanel control panel.
If I use up all my allotted space what happens?
You will be notified by email that your account is full. You can then either look at you account to make sure the space isnt being used by unnecessary files or you can upgrade to the next plan. You can upgrade your account at any time, it requires no work from you and will not interrupt your service. Simply contact us for add-on space or bandwidth changes.
What if I reach the maximum of the highest plan?
We are able to create a custom plan for you if and when you need it. Contact us to discuss your requirements.
Is FrontPage included on your servers?
Yes. You can use FrontPage 98, 2000 and 2002 with the latest FrontPage Server Extensions.
I have another question, what do I do?
Simply contact us and one of our friendly staff will handle your enquiry. We're here to help.